Microsoft said on Thursday that efforts to repair a major outage of Outlook were not going as expected and the firm was seeking alternative solutions as users around the world were left without its crucial services.\n<\/p>\n
The hours-long disruption, which Microsoft attributed to \u201celevated load\u201d on its infrastructure, has hit email as well as products such as Teams and the AI assistant Copilot.\n<\/p>\n
The impact of the outage has been felt globally, with users ranging from companies to governments reporting that they were unable to communicate via Outlook.\n<\/p>\n
\u201cWe\u2019ve monitored the status of the changes applied to improve serviceability and confirmed they\u2019re not taking as expected,\u201d Microsoft said on X.<\/p>\n
\u201cWe\u2019re identifying alternate workstreams that can be applied to increase capacity,\u201d the tech giant added, without saying when service was expected to be fully restored.<\/p>\n
The disruption went global within an hour, knocking out Microsoft products in 74 countries and territories, outage tracker Downdetector reported.\n<\/p>\n
A map posted by Downdetector on X showed the outage affected users across the Americas and parts of Europe, Asia and Africa.<\/p>\n
One of the impacted countries was New Zealand, where the foreign ministry sent a notice saying its \u201cability to receive emails has been affected by the global Microsoft outage. This also impacts all New Zealand Embassies, Consulates and Representative Offices around the world.\u201d\n<\/p>\n
Microsoft initially said it was investigating outage reports \u201cin the Americas,\u201d but later confirmed that the issue apparently affected \u201cMicrosoft 365 service connectivity for users in any region.\u201d <\/p>\n
Microsoft 365 is the company\u2019s cloud-based subscription service that includes popular applications such as Outlook and Teams.\n<\/p>\n
\u201cWe\u2019ve determined a portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors,\u201d the company wrote on X.\n<\/p>\n
\u201cWe\u2019re aggressively pursuing all pathways to reduce impact,\u201d it added.\n<\/p>\n
Downdetector, which tracks online outages, showed a sharp decline around 0450 GMT in users\u2019 reports of disruptions in Washington and Hong Kong.\n<\/p>\n
Thousands of users also reported issues with Teams and Copilot, according to Downdetector.<\/p>\n
As the outage dragged on for hours, Microsoft posted a series of updates on X, detailing continued but unsuccessful efforts to restore full service.\n<\/p>\n
In one update shortly after 6 pm Eastern Time (2300 GMT), Microsoft said it was \u201cobserving limited recovery\u201d as it sought to route user traffic away from affected servers.\n<\/p>\n
\u201cAs capacity is restored, users may experience a gradual recovery as their clients reconnect,\u201d the company added.\n<\/p>\n
AFP\n <\/p>\n
Source: <\/p>\n
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