{"id":17050,"date":"2026-11-13T15:16:01","date_gmt":"2026-11-13T15:16:01","guid":{"rendered":"https:\/\/globalnigerianews.com\/index.php\/2026\/11\/13\/nigerian-banks-face-customer-communication-issues-amid-microsoft-outage-businessday-ng-2\/"},"modified":"2026-11-13T15:16:01","modified_gmt":"2026-11-13T15:16:01","slug":"nigerian-banks-face-customer-communication-issues-amid-microsoft-outage-businessday-ng-2","status":"publish","type":"post","link":"https:\/\/globalnigerianews.com\/index.php\/2026\/11\/13\/nigerian-banks-face-customer-communication-issues-amid-microsoft-outage-businessday-ng-2\/","title":{"rendered":"Nigerian banks face customer communication issues amid Microsoft outage – Businessday NG"},"content":{"rendered":"

Businesses across different sectors are facing delays in responding to customer enquiries following a disruption to Microsoft\u2019s services, with the impact extending to organisations that rely on its platforms for everyday communication.\n<\/p>\n

In Nigeria, Wema Bank and Stanbic IBTC have notified customers of difficulties with their email services, warning that enquiries sent through the channel may take longer than usual to receive a response.\n<\/p>\n

Wema Bank said it was currently unable to access incoming emails because of the ongoing Microsoft service outage. The bank apologised for the inconvenience and advised customers with urgent requests to contact it through its telephone lines, WhatsApp and Instagram.\n<\/p>\n

Stanbic IBTC also informed customers that responses to email enquiries were being delayed as a result of the disruption. However, it said its digital banking services remained available, allowing customers to continue transactions through its mobile application, internet banking, ATMs and point-of-sale terminals.\n<\/p>\n

The bank advised customers who needed urgent assistance with their accounts to contact its customer service centre.<\/p>\n

The disruption highlights how much businesses depend on external technology providers to maintain routine communication with customers. Email remains an important channel for handling complaints, account enquiries, transaction issues and other requests that may require written records or supporting documents.\n<\/p>\n

While the affected banks have provided alternative channels, the interruption shows how a problem with one technology provider can create difficulties for organisations that depend on its services, even when their own platforms remain operational.\n<\/p>\n

For customers, the immediate concern is the time it may take to resolve enquiries. For businesses, it is the challenge of maintaining service standards when a communication channel outside their direct control becomes unavailable.\n<\/p>\n

The incident also raises questions about how organisations prepare for disruptions to critical third-party services. Having an alternative telephone line or social media account is useful, but businesses also need arrangements that allow customer requests to be received, tracked and resolved when their primary communication systems fail.\n<\/p>\n

Microsoft\u2019s services are widely used by businesses for email, collaboration and workplace operations. The disruption therefore serves as a reminder that technology dependence comes with operational risks, particularly when several business functions rely on the same provider.<\/p>\n

Both banks said customers would be updated when their email services returned to normal.<\/p>\n

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Source: <\/p>\n

Businessday NG<\/div>\n","protected":false},"excerpt":{"rendered":"

Businesses across different sectors are facing delays in responding to customer enquiries following a disruption to Microsoft\u2019s services, with the impact extending to organisations that rely on its platforms for… <\/p>\n","protected":false},"author":1,"featured_media":17051,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-17050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts\/17050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/comments?post=17050"}],"version-history":[{"count":0,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts\/17050\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/media\/17051"}],"wp:attachment":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/media?parent=17050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/categories?post=17050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/tags?post=17050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}