Microsoft on Friday apologised for a global outage that disrupted public services and businesses around the world, as it reported a \u201cbroad recovery\u201d for Outlook email and other services.\n<\/p>\n
The company ruled out any malicious \u201ccyber or AI\u201d activity as the cause of the outage, which affected several Microsoft products and disrupted health care services, delayed corporate earnings reports and left schools struggling to communicate.\n<\/p>\n
\u201cWe are deeply sorry for the disruption this incident has caused our customers and partners,\u201d Microsoft said on X, adding full services were still being restored after the outage started on Thursday.\n<\/p>\n
\u201cWe are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI\/agents.\u201d<\/p>\n
The disruption knocked out Microsoft products in 74 countries and territories, affecting users across the Americas and parts of Europe, Asia and Africa, according to the outage tracker Downdetector.\n<\/p>\n
A top UK trade union said the disruptions had a \u201cserious impact\u201d on the country\u2019s health care service.\n<\/p>\n
National Health Service staff receiving emergency calls were \u201cunable to refer patient details in the normal way,\u201d creating a massive backlog, said Rachel Harrison, public services head at the GMB union.<\/p>\n
As the outage dragged on for hours, airlines in India warned that customer queries may not be getting through.<\/p>\n
IndiGo and Akasa Air both said on X that their email support services had been affected and that they may not be able to receive customers\u2019 emails.\n<\/p>\n
Immigration New Zealand said the disruption had forced a halt in the processing of all visa applications.\n<\/p>\n
Significant impact\n<\/p>\n
Japan\u2019s economy, trade and industry minister Ryosei Akazawa warned of a \u201csignificant impact\u201d of the outage as the Microsoft products were used by a \u201cvast number of people.\u201d\n<\/p>\n
In London\u2019s financial district, several people interviewed by AFP said the outage exposed their dependence on Copilot, Microsoft\u2019s AI assistant. <\/p>\n
\u201cI think one of the biggest things is Copilot not working,\u201d said Yashmit Sharma, 26, an auditor. \u201cI think this was the main bummer. And Outlook as well, of course.\u201d<\/p>\n
Sheera, 40, a risk manager at a mid-sized bank, said businesses needed to be better prepared for unexpected technology failures.\n<\/p>\n
\u201cI think we need to be a little bit more careful,\u201d said Sheera, declining to give her last name. \u201cAnything can happen: you wake up, and Outlook is not working, and it\u2019s the main communication we use for our global team.\u201d\n<\/p>\n
The Australian Computer Society called for a national review of sovereign IT risk, with CEO Prins Ralston saying that small businesses may not have a workaround when Outlook fails.\n<\/p>\n
\u201cWe need to know the systems that keep this country running won\u2019t simply fall over without notice,\u201d Ralston said, according to ACS publication Information Age.\n<\/p>\n
On Thursday, Microsoft attributed the disruption to \u201celevated load\u201d on its infrastructure.\n<\/p>\n
In an updated statement on Friday, it said the \u201cincident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change.\u201d\n<\/p>\n
\u201cWe have addressed the underlying issue and continue to restore service to remaining customers and regions.\u201d<\/p>\n
Reports of problems on Downdetector had begun to decline by 0900 GMT.\n<\/p>\n
Microsoft initially said it was investigating outage reports \u201cin the Americas,\u201d but later confirmed that the issue apparently affected \u201cMicrosoft 365 service connectivity for users in any region.\u201d\n<\/p>\n
Microsoft 365 is the company\u2019s cloud-based subscription service that includes popular applications such as Outlook and Teams.\n<\/p>\n
AFP\n <\/p>\n
Source: <\/p>\n
Microsoft on Friday apologised for a global outage that disrupted public services and businesses around the world, as it reported a \u201cbroad recovery\u201d for Outlook email and other services. The… <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-17245","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts\/17245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/comments?post=17245"}],"version-history":[{"count":0,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts\/17245\/revisions"}],"wp:attachment":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/media?parent=17245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/categories?post=17245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/tags?post=17245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}