The Lagos State Consumer Protection Agency has resolved 528 complaints against Ikeja Electric Distribution Company and facilitated credit adjustments and refunds totalling \u20a626.2m between January and September 2026.\n<\/p>\n
The agency disclosed this in a Thursday statement, noting that it received 556 complaints against the electricity distribution company during the nine-month period, with 28 cases still ongoing.\n<\/p>\n
\u201cAccording to the agency\u2019s records, 556 complaints were received against Ikeja Electric during the nine months, out of which 528 have been resolved, while 28 remain ongoing, representing a resolution rate of approximately 95 per cent,\u201d the statement said.\n<\/p>\n
The agency said it had facilitated credit adjustments and refunds totalling \u20a626,243,758.75 for affected consumers.<\/p>\n
It described the intervention as underscoring \u201cthe importance of regulatory intervention, consumer advocacy and mediation in resolving disputes and securing appropriate redress.\u201d<\/p>\n
The General Manager and Chief Executive Officer of LASCOPA, Afolabi Solebo, reaffirmed the agency\u2019s commitment to promoting \u201cfairness, accountability, transparency and improved service delivery in the electricity distribution sector.\u201d\n<\/p>\n
Speaking on the intervention, the Head of LASCOPA\u2019s Complaints and Mediation Department, Yusuf Musiliu, explained that the agency received and analysed complaints submitted through online and offline channels.<\/p>\n
He said the stakeholders\u2019 parley provided a platform for Ikeja Electric officials and affected consumers to \u201cdiscuss grievances, reach mutually acceptable agreements and resolve disputes amicably.\u201d <\/p>\n
Musiliu expressed satisfaction with the agreements reached through the engagement and urged aggrieved consumers to follow established procedures for seeking redress rather than resorting to self-help.\n<\/p>\n
He advised consumers to submit supporting documents, including electricity bills, payment receipts and other evidence, when filing complaints to facilitate timely investigations and resolution.\n<\/p>\n
The agency further disclosed that its stakeholders\u2019 parley with Ikeja Electric holds on the last Thursday of every month.\n<\/p>\n
The monthly engagement provides \u201ca regular platform for consumers to present unresolved complaints and engage directly with the electricity distribution company.\u201d\n<\/p>\n
LASCOPA encouraged consumers to promptly report \u201cbilling disputes, estimated billing, overbilling, electricity supply issues and other unfair practices.\u201d\n<\/p>\n
The agency reiterated its commitment to protecting consumers and promoting accountability among service providers in line with its mandate and the Lagos State Consumer Protection Law 2025, as amended.<\/p>\n