Similar: Airtel Nigeria launches Open Network to address network issues through customer feedback<\/strong><\/a><\/p>\n According to the EVC, as demand for data grows with the growing number of connected lines in the country, operators must anticipate the expansion and strengthen network reliability.<\/p>\n Specifically, the NCC Boss encouraged operators to be responsible and accountable for every network outage or disruption by providing clarity of information and a responsive customer care service. With this, Nigerians understand what is happening, get help when a service falls short and see improvements over time.<\/p>\n \u201cWhen services work, people simply get on with their lives. But when they fail, that\u2019s when we realise the importance of connectivity<\/em>,\u201d he said.<\/p>\n He added that Nigerians depend on these digital services to run businesses, learn, stay in touch, and, by extension, deserve networks they can rely on.\u00a0\u201cTransparency should help consumers understand the service available to them, report problems, and see what actions follow. To achieve this, network information must be accurate, understandable, and kept up to date<\/em>,\u201d he added.\u00a0<\/p>\n The conversation is pivotal at a time when poor network quality and consumer complaints are making major headlines in the Nigerian telecoms industry.\u00a0<\/p>\n During the last six months (April to September, 2026), MTN, Airtel, Globacom and T2mobile received over 214,000 complaints on poor network quality. Issues raised range from quality of experience in dropped calls (voice) to quality of experience in poor internet connection (data).\u00a0<\/p>\n![\"Telecoms:](\"https:\/\/globalnigerianews.com\/wp-content\/uploads\/2026\/10\/NCC-CEO-Maida-urges-telcos-to-boost-network-quality-with-increased-investment.jpg\")
![\"Telecoms](\"https:\/\/technext24.com\/wp-content\/uploads\/2026\/07\/Telecoms-in-Africa.jpg\")
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