{"id":6130,"date":"2026-11-02T06:02:59","date_gmt":"2026-11-02T06:02:59","guid":{"rendered":"https:\/\/globalnigerianews.com\/index.php\/2026\/11\/02\/itel-energy-offers-48-hour-repairs-product-replacement-to-customers-at-exhibition\/"},"modified":"2026-11-02T06:02:59","modified_gmt":"2026-11-02T06:02:59","slug":"itel-energy-offers-48-hour-repairs-product-replacement-to-customers-at-exhibition","status":"publish","type":"post","link":"https:\/\/globalnigerianews.com\/index.php\/2026\/11\/02\/itel-energy-offers-48-hour-repairs-product-replacement-to-customers-at-exhibition\/","title":{"rendered":"itel Energy offers 48-hour repairs, product replacement to customers at exhibition"},"content":{"rendered":"
\"itel<\/p>\n

itel Energy, a clean energy and power solutions brand, has promised to repair or replace faulty solar power equipment within 48 hours for customers across Nigeria as part of its after-sales support.<\/p>\n

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The company reemphasized their commitment during the Nigeria Energy exhibition week in Lagos, where it showcased new products and showed distributors, installers, both new and existing customers how its after-sales service works.<\/p>\n

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The company said it offers remote services, home visits and product replacement where necessary.<\/p>\n

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According to the company, after-sales service is an important consideration for households and businesses switching from petrol and diesel generators to solar power, because a faulty inverter or battery can disrupt electricity supply and business operations.<\/p>\n

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Speaking on the sidelines at the exhibition, the Chief Executive Officer and Co-Founder of SunFi, a major distributor of itel Energy products, Rotimi Thomas, said the commitment boosted customers\u2019 confidence in the products distributed through the company.<\/p>\n

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\u201cThe 48-hour resolution commitment from itel Energy is very important for us as a distribution platform because we don\u2019t make the product and when a consumer buys a product through SunFi, they\u2019re actually really buying a trusted service,\u201d Thomas said.<\/p>\n

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He explained that customers needed assurance that equipment would be repaired or replaced when problems arose, rather than being left to deal with faults after purchase.<\/p>\n

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\u201cThat trust comes from the type of equipment that we use and the promise of being able to replace or repair the assets when there\u2019s a problem,\u201d he said.<\/p>\n

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Thomas also urged customers to look beyond warranty periods when choosing solar equipment, saying the speed and quality of support during the warranty period were equally important.<\/p>\n

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\u201cBut even more important than that five-year warranty is what happens before the five years or during the five-year period. How do you respond when I report that I have a problem with the product now?\u201d<\/p>\n

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Thomas said the cost of solar systems remained a barrier to adoption, adding that the company offers instalment payment plans for households and businesses unable to pay the full amount.<\/p>\n

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According to him, about 30 to 40 per cent of prospective customers still request payment plans, which shows the need for financing options that make clean energy more accessible.<\/p>\n

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He said some customers preferred to pay between 10 and 30 per cent upfront and spread the balance over three, six, 12 or 24 months, or longer.<\/p>\n

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Meanwhile, itel Energy\u2019s Country Service Manager, Emmanuel Kumuyi, said most common complaints reported by customers included overloading, protection issues and incorrect installation.<\/p>\n

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He said some problems arose when solar panels, inverters and batteries were not properly matched to the user\u2019s power requirements.<\/p>\n

Kumuyi advised customers to use certified engineers for installation and to ensure that their systems were correctly configured.<\/p>\n

He explained that when a customer reports a fault, the company\u2019s service agents document the complaint and refer it to an engineer for remote assistance.<\/p>\n

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According to him, if the problem cannot be resolved remotely, an engineer is assigned to visit the customer\u2019s premises.<\/p>\n

Where necessary, component or product replacement is initiated in line with the applicable warranty terms.<\/p>\n

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The company\u2019s National Distributor Manager, Lucky Ovenseri, said itel Energy had distribution coverage across Nigeria\u2019s 36 states, with showrooms and dedicated energy after-sales centres in major cities, including Lagos, Abuja, Port Harcourt, Ibadan and Kano.<\/p>\n

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He said the company also operated a replacement policy under which customers could receive another unit while their faulty equipment was being handled.<\/p>\n

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At the exhibition, itel Energy showcased its newly launched PowerTank 1000 and IP54 11kW Hybrid Inverter, targeting customers with different electricity needs.<\/p>\n

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The PowerTank 1000 demonstration featured a powered mini-chiller and a water dispenser, while visitors interested in the 11kW hybrid inverter sought information about pricing, installation, warranty coverage and its ability to support higher power demands.<\/p>\n

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The company currently has 5 Flagship service centers, and over 200 service centers across more than 60 cities, backed by Carlcare and Transsion Group\u2019s network of 2,000+ service centers spread across Sub-saharan Africa,Middle-East,and Asia.<\/p>\n

The post itel Energy offers 48-hour repairs, product replacement to customers at exhibition<\/a> appeared first on Vanguard News<\/a>.<\/p>\n<\/div>\n

Source: <\/p>\n

Vanguard News<\/div>\n","protected":false},"excerpt":{"rendered":"

itel Energy, a clean energy and power solutions brand, has promised to repair or replace faulty solar power equipment within 48 hours for customers across Nigeria as part of its… <\/p>\n","protected":false},"author":1,"featured_media":6131,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-6130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts\/6130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/comments?post=6130"}],"version-history":[{"count":0,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/posts\/6130\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/media\/6131"}],"wp:attachment":[{"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/media?parent=6130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/categories?post=6130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalnigerianews.com\/index.php\/wp-json\/wp\/v2\/tags?post=6130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}